Enter a tracking number.
We’ll look for the courier it may belong to and point you to its official tracking page.
If things stall
What the common statuses mean.
Held at customs
Officers are checking the contents, or a charge may be due. Check the courier’s official site, not a link in a message. Customs guide
Delivery attempted
Nobody was in, or the address needs checking. Look for a card, or contact the courier to rebook. All statuses
No update for days
Parcels often go quiet between scans, particularly between countries. When to worry