Guides
Plain answers for the moments a delivery doesn’t go to plan.
How to read an international tracking number
What the letters and digits in a 13-character postal tracking number mean, and how the check digit catches typing mistakes.
What parcel tracking statuses actually mean
A plain-English guide to common tracking statuses, from “label created” to “delivery exception”, and when you need to act.
Where to find your tracking number
The places a tracking number usually hides: post office receipts, order emails, marketplace accounts and courier labels.
Why your tracking number isn’t found, and what to try
The usual reasons a courier’s site says a tracking number does not exist, and a simple order to work through them.
Parcel stuck in transit? When to wait and when to act
Why tracking can go quiet for days, how long is normal, and when to contact the seller or courier.
Parcel held at customs: what’s happening and what to do
Why customs hold parcels, how duty and tax are collected, and how to pay safely without falling for a scam.
How to report a lost or damaged parcel
Who should make the claim, what evidence you need, and how to give your lost or damaged parcel claim the best chance.
Parcel marked as delivered but not received
A calm checklist for when tracking says delivered but there is no parcel: where to look, who to contact and when.
How to spot a delivery scam text or email
The warning signs of fake delivery messages, what to do if you clicked a link, and where to report them.
Why international parcels change hands, and how to keep tracking them
How parcels move between postal services and couriers across borders, and where to find the latest scan.
How to track Speed Post and other India Post items
Where to find your India Post article number, how to read it, what common statuses mean and what to do if a parcel is delayed.
Parcels from abroad and Indian customs: what to expect
How parcels clear customs in India, what the gift exemption means, why online purchases are different and how to pay charges safely.
Courier scams in India: fake customs calls, “digital arrest” and OTP tricks
How courier scams work in India, including drug parcel threats, call-forwarding codes and fake delivery fees, and how to report them.