Shadowfax tracking and customer support
An Indian logistics company that delivers for online shops and marketplaces.
Track a Shadowfax parcel
Prefer the official record? Open Shadowfax’s own tracking page.
Contact Shadowfax
- Order-related queries080681 72518
- General emailhello@shadowfax.in
If there’s a problem
- Use the order queries number for a parcel that’s on its way.
- For refunds or returns, contact the shop you bought from, because it manages the order.
Stay safe. Shadowfax’s contact page lists separate email addresses for careers and media. Don’t use them for parcel problems.
Helpful guides
Parcel stuck in transit? When to wait and when to act
Why tracking can go quiet for days, how long is normal, and when to contact the seller or courier.
How to report a lost or damaged parcel
Who should make the claim, what evidence you need, and how to give your lost or damaged parcel claim the best chance.
Courier scams in India: fake customs calls, “digital arrest” and OTP tricks
How courier scams work in India, including drug parcel threats, call-forwarding codes and fake delivery fees, and how to report them.