India Post tracking and customer support
India’s national postal service. It handles letters, parcels, Speed Post and international mail through its post offices.
Track a India Post parcel
Prefer the official record? Open India Post’s own tracking page.
Contact India Post
- Customer care (toll free)1800 266 6868Agents 08:00 to 20:00. The automated phone line runs all day, except gazetted holidays.
If there’s a problem
- Keep your receipt and tracking number ready before you call.
- A complaint can be registered at a post office or through the call centre, once the service’s delivery time has passed and within 60 days of the transaction.
- If it isn’t settled within a reasonable time, India Post’s guidelines point you to the Circle Nodal Officer, and then to the public grievance route.
Stay safe. India Post warns about fake sites that imitate it. Check that the address is indiapost.gov.in before you enter any details.
Helpful guides
Parcel stuck in transit? When to wait and when to act
Why tracking can go quiet for days, how long is normal, and when to contact the seller or courier.
How to report a lost or damaged parcel
Who should make the claim, what evidence you need, and how to give your lost or damaged parcel claim the best chance.
Courier scams in India: fake customs calls, “digital arrest” and OTP tricks
How courier scams work in India, including drug parcel threats, call-forwarding codes and fake delivery fees, and how to report them.