Ekart tracking and customer support
The logistics arm of Flipkart. It delivers Flipkart orders and offers shipping services for other businesses.
Track a Ekart parcel
Prefer the official record? Open Ekart’s own tracking page.
Contact Ekart
We couldn’t confirm a general customer care phone number on Ekart’s website, so we don’t list one.
- Grievance Officerprivacy@elite.ekartlogistics.inMonday to Saturday, 09:00 to 18:00. Ekart’s terms list this contact for grievances under Indian law.
If there’s a problem
- For a Flipkart order, start with your order details in the Flipkart app.
- For a parcel from another seller, ask that seller first, because they booked the shipment.
- Check Ekart’s FAQ for its customer support guidance.
Stay safe. Be careful with numbers offered as “Ekart customer care” on other websites. We couldn’t confirm one on Ekart’s own site.
Helpful guides
Parcel stuck in transit? When to wait and when to act
Why tracking can go quiet for days, how long is normal, and when to contact the seller or courier.
How to report a lost or damaged parcel
Who should make the claim, what evidence you need, and how to give your lost or damaged parcel claim the best chance.
Courier scams in India: fake customs calls, “digital arrest” and OTP tricks
How courier scams work in India, including drug parcel threats, call-forwarding codes and fake delivery fees, and how to report them.